Russia Helicopters Implementing Pilot Project For After Sales Service In India

Russian Helicopters is developing a ‘single-window system’ for after-sales services. A pilot project is currently being implemented in India.

The new format focuses on centralization of all processes related to after-sales services, and is the first step in  providing integrated support and transitioning to helicopter service contracts covering their entire life cycle. Russian Helicopters plans to utilize existing co-operation with other Russian companies taking part in helicopter manufacturing to ensure operability throughout the full lifespan of the machines, the company said in a release at the Aero India 2017 airshow Tuesday.

“As part of the single-window system, the holding company and parts suppliers for Russian-made helicopters will develop a complete structure of services for such helicopters for foreign operators,” Igor Chechikov, Russian Helicopters’ Deputy CEO for Aftersales Service said.

The single-window system will increase quality of service to beat foreign competitors. With the implementation of this nsystem, operators will avoid negotiating with hundreds of parts manufacturers as they will the single window to obtain the entire range of after-sales services for the Russian made helicopters.

The system will not only significantly ease the process of setting up maintenance and repair for operators but will also reduce time to provide such services. In  addition, operators will get spare parts and services certified by Russian Helicopters.

Russian Helicopters in currently involved in the process of approving long-term contracts on supply  of spare parts and provision of services with operators. The holding company is also testing a method and conditions for cooperation with parts suppliers for the Russian helicopters operated by foreign customers through the ‘integrated center for after-sales services.