In India, the pool of qualified pilots has not kept up with this
demand. To help improve this situation Bell is looking at a variety of Indian companies as potential partners in various capacities. It is actively exploring setting-up a
training facility/academy in India. "Not only would the pool of
qualified pilots grow and increase employment opportunities, but also improve
services available for the Indian consumer" said Mr. Bob Fitzpatrick,
Senior Vice President – Sales at a press conference during Aero India 2009. In order to ensure the best quality Bell has released an
Request For Information (RFI) to select firms interested in
partnering with Bell on the promised Training Academy here in
India. Apart from making the finest helicopters, Bell has consistently been
ranked
number 1 customer support in the Professional Pilot magazine. They
have been
rated by their customers as being number 1 in customer support for 14
consecutive years. With a network of over 150 strategically placed
Customer
Service Facilities (CSF's), additionally Bell's Customer Support
Representatives (CSR's) are available night or day, 7 days a week to
provide
answers and support for any question that the customers might have about
their helicopter. Bell Helicopter also has a customer advisory board that regularly
provides
input as to what features have the highest priorities. Based on these
inputs
the aircrafts are designed incorporating as many of those features as
possible. Bell is very active in all fields of aviation and is fortunate
that their product flexibility allows them to be customized to the
needs of
the customer whether that is for law enforcement, medical transport or
VIP
application. Last year Bell announced the addition of McTurbine, and Skybooks to its
expanding network of service providers. This is done to reinforce our
commitment to customer support. In addition to physical expansion,
Bell is
making significant investments in the infrastructure needed to support
its
new Fly*Smart* fleet management service. In the 1st phase Bell is
partnering
with domestic and international customers to develop on-site logistics
maintenance & fleet data management. Bell has invested in
leading-edge
Condition Based Maintenance research, working with the Army in on board
technology to enrich data feed to improve safety, reduce operating costs
Developing retrofits, mods and upgrades for legacy fleet.